Training Specialist
4 semanas atrás
We are seeking a highly skilled Training Specialist to join our team at Nestlé Business Services. As a key member of our team, you will be responsible for improving the skills, knowledge, and competencies of our employees who interact with customers, specifically those facing the customer - CRC Coffee Specialist - (internal and external).
Key Responsibilities- Conduct assessments of educational/training needs within the specified customer-facing population.
- Design, develop, deliver, and evaluate a variety of responsive educational curricula and training programs within defined fields of expertise.
- Act as an ambassador and have specialized knowledge of Nespresso's products, services, and sustainability commitments.
- Develop deep knowledge, skills, and experience around coffee, products, services, processes, and machines.
- Verify quality of service to ensure customer retention and sales opportunities are identified in outbound and inbound contacts.
- Deal with challenging conversations and objections skillfully.
- Provide training for all minimum skills and knowledge required for all major customer-related jobs.
- Perform impersonation activities with customer-facing employees to develop interpersonal skills.
- Collaborate with team leaders and managers to encourage on-the-job training.
- University degree or equivalent in commercial or business studies.
- Experience as a Customer Service Trainer or similar role (mandatory).
- Certifications in training is an asset.
- Familiarity with different teaching methods and materials.
- Premium brands expertise is an asset.
- Analytics skills & clear communication skills (including telephone, written label).
- Coaching training.
- Dominion of Microsoft Office (Outlook, PowerPoint, Excel...).
- Proficiency in Portuguese & in English.
- Strong work ethic and respectfulness required.
- Labor legislation knowledge is required.
- Development of expertise in Nestlé's Shared Services Business.
- Immersion in a culturally diverse team.
- Local and International Exposure.
- Flexible working environment.
- Engagement and well-being activities.
- Competitive salary and annual bonus based on performance.
- Meal Allowance Card.
- Flex Benefits - Choose benefits that suit you best.
- Membership in the Nestlé Club with discounts at several partners.
- Free coffee (and good coffee) at the office.
- Company equipment tailored to professional needs.
- Medical Support available at the Office (in Linda a Velha).
- E-learning courses and training programs to help you achieve your career goals.
- Career progression and opportunities for International Career.
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