Training Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro
About the Role

We are seeking a highly skilled Training Specialist to join our team at Nestlé Business Services. As a key member of our team, you will be responsible for improving the skills, knowledge, and competencies of our employees who interact with customers, specifically those facing the customer - CRC Coffee Specialist - (internal and external).

Key Responsibilities
  • Conduct assessments of educational/training needs within the specified customer-facing population.
  • Design, develop, deliver, and evaluate a variety of responsive educational curricula and training programs within defined fields of expertise.
  • Act as an ambassador and have specialized knowledge of Nespresso's products, services, and sustainability commitments.
  • Develop deep knowledge, skills, and experience around coffee, products, services, processes, and machines.
  • Verify quality of service to ensure customer retention and sales opportunities are identified in outbound and inbound contacts.
  • Deal with challenging conversations and objections skillfully.
  • Provide training for all minimum skills and knowledge required for all major customer-related jobs.
  • Perform impersonation activities with customer-facing employees to develop interpersonal skills.
  • Collaborate with team leaders and managers to encourage on-the-job training.
Requirements
  • University degree or equivalent in commercial or business studies.
  • Experience as a Customer Service Trainer or similar role (mandatory).
  • Certifications in training is an asset.
  • Familiarity with different teaching methods and materials.
  • Premium brands expertise is an asset.
  • Analytics skills & clear communication skills (including telephone, written label).
  • Coaching training.
  • Dominion of Microsoft Office (Outlook, PowerPoint, Excel...).
  • Proficiency in Portuguese & in English.
  • Strong work ethic and respectfulness required.
  • Labor legislation knowledge is required.
What We Offer
  • Development of expertise in Nestlé's Shared Services Business.
  • Immersion in a culturally diverse team.
  • Local and International Exposure.
  • Flexible working environment.
  • Engagement and well-being activities.
  • Competitive salary and annual bonus based on performance.
  • Meal Allowance Card.
  • Flex Benefits - Choose benefits that suit you best.
  • Membership in the Nestlé Club with discounts at several partners.
  • Free coffee (and good coffee) at the office.
  • Company equipment tailored to professional needs.
  • Medical Support available at the Office (in Linda a Velha).
  • E-learning courses and training programs to help you achieve your career goals.
  • Career progression and opportunities for International Career.


  • Lisboa, Lisboa, Portugal Executive Jet Management, Inc. Tempo inteiro

    Crew Training SpecialistExecutive Jet Management, Inc. is seeking a highly skilled Crew Training Specialist to join our team. The successful candidate will be responsible for providing specialist regulatory, logistical, and administrative support for all crew training events.Key Responsibilities:Execute the Quarterly Training Plan (QTP) for all training...


  • Lisboa, Lisboa, Portugal goFLUENT Tempo inteiro

    Unlock Your Potential as a Training Experience SpecialistWe are seeking an experienced professional to join our team as a Training Experience Specialist. In this role, you will have the opportunity to work with clients from diverse backgrounds and provide personalized support to help them achieve their language learning goals.About Us:goFLUENT is a leading...


  • Lisboa, Lisboa, Portugal Alfa Rom Consulting Srl Tempo inteiro

    Company Overview:Alfa Rom Consulting Srl is a leading provider of training services for the military and civilian sectors. Our team of experts has extensive experience in delivering high-quality training programs that meet the evolving needs of our clients.Salary: The estimated salary for this position is €60,000 - €80,000 per year, depending on...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Purpose of PositionThe Training Development Specialist will be responsible for creating and implementing Global and Local Corporate Development Programs that enable NetJets Strategy and help achieve the company's goals. Specifically, the specialist will be accountable for the design, instruction, evaluation, and transfer/application of those programs. These...


  • Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Job Title: English Language Training SpecialistAbout the Role:We are seeking an experienced English Language Training Specialist to join our team at Sitel Corp. As an English Language Training Specialist, you will be responsible for designing and delivering training programs to enhance the English language skills of our employees.Key...


  • Lisboa, Lisboa, Portugal Spektrum Tempo inteiro

    About the RoleWe are seeking a highly skilled Global Logistics Training Specialist to join our team at Spektrum. This is an exciting opportunity to work on a wide range of projects, including training delivery and material development for LOGFAS.


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Training and Development SpecialistWe are seeking a highly skilled and experienced Training and Development Specialist to join our team at Teleperformance Portugal. As a key member of our training team, you will be responsible for designing and delivering training programs to support the development of our content moderators.Key Responsibilities:Design and...


  • Lisboa, Lisboa, Portugal Binance Tempo inteiro

    About Us: Binance is a global blockchain company behind the world's largest digital asset exchange, serving a mission to accelerate cryptocurrency adoption and increase financial freedom.Job DescriptionWe are seeking a motivated Compliance Training Specialist to join our team and support employee development and training initiatives. The role involves...


  • Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    We are seeking a skilled German Language Training Specialist to lead our training initiatives. The ideal candidate will have a native or proficient level of German (C2) and advanced English skills (C1).Key responsibilities include: Identifying training needs through evaluations and assessments Designing and delivering curriculum and learning materials...


  • Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    We are seeking a skilled Training and Development Specialist to welcome newcomers to our project and provide them with initial training sessions regarding their new position. The ideal candidate will be responsible for following up on their performance on the job, identifying training needs, and implementing continuous training plans. This role requires a...


  • Lisboa, Lisboa, Portugal Straumann Group Tempo inteiro

    About Straumann GroupThe Straumann Group is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. Its products, solutions, and services are available in over 100 countries, and the company employs more than 12,000 people worldwide.Job DescriptionThe Global Sales Training Specialist will be responsible for...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About the Role: We are seeking a skilled Training Expertise Specialist to join our team at Nestlé Business Services. This role is a fantastic opportunity to develop and implement training programs that drive employee engagement and performance in the workplace. If you have a passion for training, a strong work ethic, and excellent communication skills, we...


  • Lisboa, Lisboa, Portugal Sunrise Gmbh Tempo inteiro

    Job Title: German Speaking Training and Development SpecialistDescription:At Sunrise GmbH, we are seeking a highly skilled German speaking Training and Development Specialist to join our team. The ideal candidate will have expertise in creating comprehensive training programs that align with our company's core values and provide ongoing professional...

  • Training Specialist

    Há 1 mês


    Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    About the RoleNestlé Business Services (NBS) is a key player within the Nestlé Group, providing Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are passionate about digital innovation...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    We are Seeking a Training and Development SpecialistNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide supply chain, financial, HR, digital & social media, and consumer engagement services to facilitate Nestlé's engagement with millions of consumers worldwide.Our team comprises diverse and multicultural professionals...


  • Lisboa, Lisboa, Portugal Leadership Business Consulting Tempo inteiro

    About the RoleLBC seeks a highly skilled Strategic Training Management Specialist to join our team. As a key member of our consultancy, you will be responsible for managing internal projects and coordinating external ones.Main ResponsibilitiesManage internal projects and coordinate external onesEstablish strong relationships with various stakeholdersAnalyze...


  • Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    Training Specialist for Social Media ProjectsAre you passionate about training and developing people? We're looking for a Training Specialist to welcome newcomers to our project and provide them with initial training sessions regarding their new position. You will be responsible for following up on their performance, identifying training needs, and...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    **Role Summary**Nestlé Sa is seeking a skilled Quality and Training Specialist to join our team in Lisbon. As a key member of our Consumer Engagement Services team, you will play a critical role in ensuring the quality of our operations and delivering an excellent consumer experience.Main ResponsibilitiesDevelop and implement standard methodologies of...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About the RoleWe are seeking a highly skilled Training and Development Specialist to join our team in Portugal. As a key member of our organization, you will play a vital role in developing the skills of our Hearing Care Professionals (HCPs) and supporting them in achieving sales targets.Job DescriptionThe ideal candidate will have previous experience as a...


  • Lisboa, Lisboa, Portugal Gofluent Group Tempo inteiro

    At goFLUENT, a leading provider of language learning solutions, we're seeking an experienced and customer-focused individual to join our team as a Language Training Support Specialist.We're fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. Our platform...