IT Service Management Specialist with 3 Years Experience
2 semanas atrás
Our mission at Grupo Data is to simplify our clients' lives through innovative IT solutions. With a global presence and expansion plans in Portugal, we're seeking a skilled professional to join our team.
About the Role:
We're looking for an experienced IT Service Manager who has a solid understanding of the ITIL Framework and can apply it to drive operational excellence. The ideal candidate will have 3 years of experience in IT Service Management activities, with a strong focus on problem-solving and collaboration.
Key Responsibilities:
- Develop and implement ITIL-based processes to ensure efficient service delivery
- Collaborate with cross-functional teams to resolve complex technical issues
- Maintain knowledge of industry trends and best practices in IT Service Management
- Ensure compliance with regulatory requirements and industry standards
- Provide training and support to team members to enhance their skills and knowledge
Requirements:
- 3 years of experience in IT Service Management activities
- In-depth knowledge of the ITIL Framework (Evaluation, Implementation, and Operation)
- Experience working in the Banking/Insurance Industry is a significant advantage
- Possession of an MBA degree is mandatory
Skills and Qualifications:
- Problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and adapt to changing priorities
- Familiarity with technologies such as Windows Server, Linux, Oracle Databases, Active Directory, and Systems Administration
Work Environment:
This is a hybrid position based in Lisbon, requiring 2 days of on-site work per week. We offer a competitive salary and benefits package, including:
- A base salary of €60,000 - €80,000 per year
- A performance-based bonus scheme
- A comprehensive health insurance plan
- A pension plan with a matching contribution
Language Skills:
We are seeking a native Portuguese speaker with fluent English language skills. If you're passionate about technology and committed to delivering exceptional service, please submit your application.
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