IT Service Management Specialist with 3 Years Experience

2 semanas atrás


Lisboa, Lisboa, Portugal Grupo Data Tempo inteiro

Our mission at Grupo Data is to simplify our clients' lives through innovative IT solutions. With a global presence and expansion plans in Portugal, we're seeking a skilled professional to join our team.

About the Role:

We're looking for an experienced IT Service Manager who has a solid understanding of the ITIL Framework and can apply it to drive operational excellence. The ideal candidate will have 3 years of experience in IT Service Management activities, with a strong focus on problem-solving and collaboration.

Key Responsibilities:

  • Develop and implement ITIL-based processes to ensure efficient service delivery
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Maintain knowledge of industry trends and best practices in IT Service Management
  • Ensure compliance with regulatory requirements and industry standards
  • Provide training and support to team members to enhance their skills and knowledge

Requirements:

  • 3 years of experience in IT Service Management activities
  • In-depth knowledge of the ITIL Framework (Evaluation, Implementation, and Operation)
  • Experience working in the Banking/Insurance Industry is a significant advantage
  • Possession of an MBA degree is mandatory

Skills and Qualifications:

  • Problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and adapt to changing priorities
  • Familiarity with technologies such as Windows Server, Linux, Oracle Databases, Active Directory, and Systems Administration

Work Environment:

This is a hybrid position based in Lisbon, requiring 2 days of on-site work per week. We offer a competitive salary and benefits package, including:

  • A base salary of €60,000 - €80,000 per year
  • A performance-based bonus scheme
  • A comprehensive health insurance plan
  • A pension plan with a matching contribution

Language Skills:

We are seeking a native Portuguese speaker with fluent English language skills. If you're passionate about technology and committed to delivering exceptional service, please submit your application.



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