Trust and Safety Investigator Position in Lisbon
3 semanas atrás
David Kennedy Recruitment is partnering with a leading Outsourcing/BPO consultancy seeking a Trust Safety Investigator to join their team in Lisbon, Portugal. This role supports a major technology company providing mobility services, vehicle and scooter rentals, car sharing, and food delivery.
Job Overview:
The successful candidate will work on reviewing escalated cases for potential policy violations or safety concerns, responding to client inquiries via phone, helpdesk, and live chat, and performing outbound calls to collect evidence from drivers and customers.
Salary:
The estimated annual salary for this position is around 45,000 EUR, considering the location and industry standards.
Responsibilities:
- Assess and review escalated cases to identify potential policy violations or safety concerns
- Provide excellent customer service to riders and drivers, addressing inquiries and concerns effectively, including critical safety cases
- Collect evidence through outbound calls to resolve complaints and provide solutions
- Maintain a deep knowledge of Client services to offer efficient support and proactive suggestions
- Make informed decisions based on analysis, applying established policies and guidelines
- Comply with corporate confidentiality policies and handle customer information securely
Requirements:
- C1-C2 level of Latvian language and B2 English, both oral and written
- Ability to thrive in a dynamic, team-focused environment
- Analytical skills to make decisions based on rules and policies
- A passion for helping others achieve results
- Stress management skills to handle potentially stressful situations
Benefits:
- 22 days of paid holiday per year
- Sponsored yearly flight back home
- Partially paid two-week training program
- Shifts on weekly rotation with colleagues covering 24/7 line operating hours
- Temporary contract for 12 months, with possibility of permanent employment after 2 years
- Private health insurance
- Relocation support with flight costs reimbursement and accommodation assistance
- Free Portuguese language classes
- Access to water sports activities, soft trekking, and other leisure opportunities
About Us:
David Kennedy Recruitment specializes in partnering with leading companies to find top talent for various roles. We strive to create a positive and friendly atmosphere for our employees and clients alike.
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