Lisbon Lighting Technical Support Specialist
Há 6 dias
We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team in Lisbon. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers through various communication channels.
About the RoleThis is an exciting opportunity to work in a fast-paced environment with a global presence, supporting some of the world's most progressive brands. As a Technical Support Specialist, you will be working closely with a diverse team to ensure seamless customer experiences.
Responsibilities- Provide timely and effective technical support to customers via phone, email, and social media
- Document relevant case information to ensure accurate issue resolution
- Assist users with Pre-Sales, General Inquiries, and technical support issues
- Adapt the brand's voice and tone for interactions across private and public channels
- Ensure excellent customer satisfaction by responding in an appropriate and friendly manner
- You are a native French speaker with a good level of English
- You are looking for a job opportunity abroad
- You are motivated and committed to your work
- You have no trouble writing in French
- You are a team player and willing to work with many other nationalities
We offer a competitive salary of €890 gross/month x 14 months, plus up to €100/month performance bonus, meal vouchers, reimbursement of some transportation costs, Private Health Insurance, and dental plan after six months. If you live outside Portugal, we provide reimbursement of initial flight ticket after four months within the company and four months of accommodation in a shared flat provided by the company.
Our package includes fully paid training, professional development, and career evolution opportunities. You will have the chance to collaborate with some of the biggest brands in the industry and work in a multicultural and international environment.
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