Slovak Language Trust and Compliance Specialist
2 semanas atrás
**Trust and Safety Investigator Role in Lisbon, Portugal**
We are seeking a highly skilled Slovak-speaking professional to join our team as a Trust and Safety Investigator at Recruitment Direct in Lisbon, Portugal.
**Compensation Package:** The gross salary for this role is estimated to be around €1040 per month, plus free accommodation in a shared house or apartment for the entire 12-month contract. Alternatively, if no accommodation is required, the gross salary can be increased to €1295 per month.
**Key Responsibilities:
- Case Review & Assessment: Evaluate escalated cases to identify potential policy violations or safety concerns.
- Customer Interaction: Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
- Outbound Communication: Conduct outbound calls to gather evidence related to complaints from both drivers and customers.
- Customer Service Excellence: Provide exceptional service to both riders and drivers by resolving their issues within time limits.
- Client Services Expertise: Maintain in-depth knowledge of Client services to provide efficient and informed suggestions.
- Decision-Making: Make informed decisions based on thorough analysis and established policies.
**Requirements:
- C2 Slovak and B2 English language proficiency.
- EU passport or Portuguese residence card for work permission in Portugal.
- Willingness to work shifts and weekends.
- Good general computer skills.
**Note:** Relocation to Lisbon is mandatory, and B2 English language proficiency is required for this role.
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