Polish Speaking Technical Support Specialist
4 semanas atrás
We are seeking a highly skilled Polish speaking Technical Customer Support Representative to join our team at Wibit Consulting & Services (WibitCS) in Lisbon. This role involves providing exceptional support to enterprise customers, partners, and engineers via various channels.
Key Responsibilities:
- Assist clients with their queries in a timely and efficient manner
- Identify customer issues, gather relevant information, and conduct thorough research
- Collaborate with management and engineering teams to address service issues and develop solutions
- Ensure support requests adhere to client SLAs and achieve high customer satisfaction
- Document technical work and research in a comprehensive manner
Requirements:
- Native or fluent Polish, both verbal and written; fluent English (at least B2 level)
- Strong knowledge of Office 365 in an enterprise environment, particularly Exchange Online
- Foundations knowledge of Networking, Protocols, Authentication, and PowerShell
- Experience working with Office 365 Directory Synchronization tool (DirSync), Microsoft Azure Active Directory Connect tool (AD Connect)
- Experience working with DNS, network captures, and Active Directory
- Resourceful personality, ability to work independently and as a team player
What We Offer:
- Excellent remuneration package based on experience, skills, and performance
- Private health insurance after contract signature
- Relocation support with possibility of using subsidized company accommodation
- Discretionary bonus based on KPIs
- A dynamic, multilingual, and multicultural team with a positive atmosphere
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