IT Support Team Manager

4 semanas atrás


Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

At Randstad Portugal, we operate as a leader in human resources across various sectors. In partnership with Minsait an Indra Company, we are seeking a skilled IT Support Team Manager for our support team.

About the Role

We are looking for an experienced professional to lead our IT Support Team, ensuring the availability and efficiency of services. The selected candidate will be responsible for monitoring systems 24/7, providing continuous support and resolving incidents efficiently.

About You

To succeed in this role, you should have a strong background in computer engineering or a related field. Previous experience in leading support teams or helpdesk teams is essential, as well as expertise in managing Windows Server Platform, IIS, BD SQL Server, Stored Procedures, and SQL optimization.

A valuable asset in this position is knowledge of programming languages such as SOAP, REST, WCF, JSON, HTTPS, SFTP, XML, and protocols. Additionally, experience in integrations processing (3-5 years), incident monitoring detection, and analysis (3-5 years) will be highly regarded.

As a successful IT Support Team Manager, you will possess excellent communication and teamwork skills, with the ability to work remotely using management tools (3-5 years). Background experience in 24/7 teams support and English communication skills are also required.

Key Responsibilities
  • Lead the IT Support Team to ensure efficient service delivery
  • Monitor systems 24/7 to guarantee availability and efficiency
  • Resolve incidents efficiently and effectively
  • Manage and optimize system performance
Requirements
  • Academic background in computer engineering or a related field
  • Experience in leading support teams or helpdesk teams
  • Expertise in managing Windows Server Platform, IIS, BD SQL Server, Stored Procedures, and SQL optimization
  • Knowledge of programming languages such as SOAP, REST, WCF, JSON, HTTPS, SFTP, XML, and protocols
  • Experience in integrations processing (3-5 years)
  • Incident monitoring detection and analysis (3-5 years)
  • Remote incident resolution using management tools (3-5 years)
  • Background experience in 24/7 teams support
  • English communication skills
What We Offer

At Randstad Portugal, we provide a competitive salary range of €45,000 - €60,000 per year, depending on experience. Our company offers continuous training opportunities and flexible benefits plans. Additionally, we offer 25 days of paid holiday and the possibility of working on-site.

This is a contract-based position, formalized directly with Minsait an Indra Company. If you're a motivated and experienced IT professional looking for a new challenge, please apply today



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