Sleep Industry Innovator
Há 1 mês
Are you ready to revolutionize the sleep industry? Emma – The Sleep Company is seeking a talented individual to join our team as a Sleep Industry Innovator. As a key member of our operations team, you will play a crucial role in driving process improvements and optimizing workflows to enhance efficiency and performance.
Key Responsibilities:- Act as the main point of contact between our company and the backoffice team, ensuring smooth communication and daily check-ins.
- Support the onboarding process for new team members and help integrate new tasks for the backoffice team.
- Monitor and analyze KPIs, including time per ticket, number of tickets, and cost per ticket, to ensure targets are met and processes are optimized.
- Lead the way in driving process improvements, taking ownership of initiatives to enhance efficiency and performance.
- Collaborate with multiple teams, including Order Management, Sales, Account Managers, and Logistics, to gain valuable insights into our B2B operations.
- Available to start in the next two months.
- Good communication skills in English.
- Data analysis skills – you love working with numbers and finding ways to improve them.
- Process-driven mindset with a passion for optimizing workflows and driving efficiency.
- Excellent communication skills – you'll be working with teams across the globe.
- Eagerness to learn, adapt, and take initiative in a fast-paced, dynamic environment.
- A combination of personal and company growth to accelerate your career and help you reach your goals.
- The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
- Responsibility and decision-making authority from day one – you'll create an impact with new, innovative ideas and help shape our company DNA.
- Competitive salary of 965€ gross per month, Coverflex, benefits, and meal allowance.
- Private health insurance including dental care.
- Employee discount on Emma products for yourself, friends, and family.
- In-house Portuguese classes.
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