Service Desk Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Capgemini Tempo inteiro
About the Role

We are seeking a highly motivated Service Desk Analyst to join our team.

This role is an excellent opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering exceptional customer service.

The successful candidate will provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques.

Your Responsibilities
  • Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
  • Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.
  • Apply problem-solving techniques to identify underlying problems and contribute to the problem management process.
Your Profile

To be successful in this role, you should have at least B2 level proficiency in both Dutch and English languages.

About Us

CAPGEMINI ENGINEERING is the world leader in engineering services. We bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential.

Our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries.

Why Choose Us
  • Join a multicultural and inclusive team environment.
  • Enjoy a supportive atmosphere promoting work-life balance.
  • Engage in exciting national and international projects.
  • Benefit from hybrid work arrangements.
  • Take advantage of career growth opportunities through training and certifications programs.
  • Pursue a career with a company that values its employees' well-being, offering health and life insurance benefits.
  • Participate in a referral program with bonuses for talent recommendations.
  • Work in great office locations.

CAPGEMINI ENGINEERING offers a competitive salary, estimated to be around $65,000 - $80,000 annually, based on industry standards and location factors.



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