Customer Support Associate

4 semanas atrás


Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

At Job Squad, we are committed to delivering exceptional customer experiences in multiple languages across Europe. As a key member of our customer support team, you will play a vital role in ensuring that our clients receive high-quality service in their native language.

The Role

As a Customer Support Agent, your primary responsibilities will include:

  • Handling incoming calls and emails from clients in Scandinavia, the Netherlands, Germany, and Finland.
  • Resolving issues related to ID and T-PIN setup, card blocking/unblocking/exchange, safety, and transactions.
  • Utilizing our proprietary tools, processes, and methods to resolve complex issues efficiently.
  • Providing top-notch customer service, ensuring client satisfaction, and escalating issues when necessary.

Requirements

  • Florentine fluency and English language proficiency at a B2 level.
  • Previous customer care experience is a plus, but not mandatory.
  • Excellent computer skills and a strong understanding of software applications.
  • Superb problem-solving abilities, research skills, and attention to detail.
  • Strong communication skills, with a focus on professionalism, thoroughness, and adaptability.

What We Offer

  • Comprehensive health insurance, life insurance, and family plan coverage.
  • Relocation package, including a refund of up to €2000, assistance with accommodation, and NIF/NISS support.
  • Meal allowance of €7.63 per day, paid in 11 instances on a meal card.
  • Performance bonuses and opportunities for professional growth and development.
  • Regular social events and team-building activities.

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