Strategic Revenue Systems Operations Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

About Us

Phiture is a technology company in the global payments industry, connecting consumers, financial institutions, merchants, governments, and businesses worldwide to enable secure and convenient electronic forms of payment. Our purpose is to empower people and power economies in 200+ countries and territories.

Role Overview

The Services team at Phiture is a key differentiator, providing cutting-edge services that help customers grow. This agile team focuses on data-driven technologies and innovation, delivering end-to-end solutions for a diverse global customer base. The Revenus Systems Operations Senior Analyst will support strategic and tactical platform projects to improve usability, increase business efficiencies, and deliver enhancements and fixes to the Revenue operational systems managed by the I&E System Operations team.

Key Responsibilities

  • Provide first-tier technical and process support directly for inquiries related to Revenue Business Operation's platforms.
  • Operational support of product line campaigns, including Client Services Revenue, Subscriptions, Platforms, Bulletins, and other bulk product deliveries.
  • Investigate and resolve issues, concerns, and general requests under general supervision.
  • Conduct periodic Quality Control checks and Data Audits.
  • Support platform maintenance and enhancements as defined in the operations roadmap for integrations and system improvements.

About You

To be successful in this role, you will need a BS/BA degree or an equivalent combination of experience and formal education. Experience contributing to accurate and timely resolutions to inquiries under direct guidance is essential. You should demonstrate strong knowledge of customer service standards, processes, and tools. Advanced software skills, particularly in Microsoft Office applications, are also required.

Salary

The estimated salary for this position is around $85,000 per year, based on national averages and industry benchmarks.



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