Junior Guest Operations Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Tbwa ChiatDay Inc Tempo inteiro

Job Title: Junior Guest Operations Specialist

Job Summary:
We are seeking a highly motivated and detail-oriented Junior Guest Operations Specialist to join our Operations team in Lisbon. As a key member of our team, you will be responsible for supporting the operations team in creating and executing project plans according to Blueground's furnishing standards and brand style directions.

Key Responsibilities:
Assist the Operations Team in setting up apartments
Prepare floor plans and support furnishing design as a liaison between operations and product teams, and external logistics providers
Enter all relevant data into the Blueground system and inform related departments and people about the status
Perform apartment viewings for potential guests and apartments that we potentially onboard to our Blueground portfolio
Be a point of contact between our guests and the Customer Experience team
Coordinate with relevant stakeholders to work along with the Operations team in resolving property management-related issues
Complete small maintenance tasks when needed to ensure a positive guest experience
Supervise handymen while working on resolving an emergency in our apartments (locksmith, plumber, etc.)

Requirements:
A 'doer' mentality, willingness to spend time on the ground between our apartments in the most prestigious neighborhoods of Lisbon
Fluency in both Portuguese & English
Good in oral and written communication
Problem solver, with a good eye for detail and a can-do attitude suitable in a fast-growth, startup environment
Flexible with working hours
A positive, confident, upbeat and friendly personality

About Us:
At Blueground, we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.


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