Senior Customer Experience Specialist

2 semanas atrás


Braga, Braga, Portugal Blu Selection Tempo inteiro

Company Overview

We are a multinational organization with a presence in over 80 nationalities worldwide, offering world-class customer service solutions. Our company is committed to taking care of our employees from career development to social integration.

Salary and Benefits

We offer a competitive salary package that includes:

  • A gross monthly salary ranging from €950 to €1050, including free accommodation in a shared flat with all bills included
  • Reimbursement of initial flight expenses after 9 months for international candidates
  • Airport pickup
  • Yearly two-way flight ticket back to your home country within the EU
  • Help with paperwork and opening a bank account upon arrival
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company

Job Description

Your role as a Senior Customer Experience Specialist will involve:

  • Supporting clients' activities by providing world-class service to their customers
  • Identifying issues and providing solutions
  • Ensuring high levels of customer satisfaction
  • Recording data in the CRM system
  • Providing ad-hoc support
  • Collaborating with a team of professionals from diverse backgrounds to achieve project success

Required Skills and Qualifications

To succeed in this role, you will need:

  • A native level of German and at least a B2 level of English
  • Knowledge of the value and impact of excellent customer experience
  • A high school degree
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines
  • Willingness to relocate to Portugal for an international career and life experience
  • A valid Portuguese work permit

Location and Work Schedule

This position is based in Lisbon, Portugal, and requires full-time availability (40 hours/week) on a rotational schedule, Monday to Friday, with working hours between 7am and 10pm, plus one hour for lunch/dinner.



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