Service Desk Operations Specialist
3 semanas atrás
Overview
Capgemini Engineering is seeking a highly motivated Service Desk Analyst to join our dynamic team. This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.
Key Responsibilities
- Provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques.
- Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution.
- Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
- Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.
- Apply problem-solving techniques to identify underlying problems and contribute to the problem management process.
What You Need
- At least B2 level at Finnish and English languages.
About Capgemini
At Capgemini, we empower our employees to shape their careers in a collaborative and inclusive environment. We offer a range of career growth programs, training, and certifications to support your professional development. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
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