Service Desk Operations Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

Overview

Capgemini Engineering is seeking a highly motivated Service Desk Analyst to join our dynamic team. This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.

Key Responsibilities

  • Provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques.
  • Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution.
  • Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
  • Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.
  • Apply problem-solving techniques to identify underlying problems and contribute to the problem management process.

What You Need

  • At least B2 level at Finnish and English languages.

About Capgemini

At Capgemini, we empower our employees to shape their careers in a collaborative and inclusive environment. We offer a range of career growth programs, training, and certifications to support your professional development. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.



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