Strategic Customer Success Team Lead

Há 13 horas


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

About the Opportunity:

Zendesk, Inc. is looking for an exceptional leader to drive the success of our customers in Portugal. As a Manager, Customer Success, you will be responsible for leading a team of Customer Success Managers (CSMs) in delivering exceptional customer experiences and driving adoption and retention.

About You:

We are seeking a highly skilled and experienced professional with a proven track record of leading high-performing teams and driving business growth through strategic planning and execution. You should have a deep understanding of customer success principles and practices, as well as experience working with Zendesk or other CX tools.

Your Responsibilities:

  • Lead a team of 8+ CSMs in delivering exceptional customer experiences and driving adoption and retention.
  • Collaborate across cross-functional teams such as Sales, Renewals, Marketing, and Strategy to ensure alignment and effective communication.
  • Participate in leadership meetings, strategic planning, and goal setting around 1:1 and 1:many engagements.
  • Own the team's performance and development, including forecasting, team pacing, performance management, and continuous improvement.
  • Develop and implement strategies to mitigate risks, realize value, and mentor and develop talent.

Requirements:

  • 8+ years of total work experience, with 3+ years in Customer Success.
  • 3+ years of hands-on experience with Zendesk or other CX tools.
  • Experience in 1:1 and 1:many customer engagements from a delivery and design perspective.
  • A strong track record of exceeding targets and top performance.
  • Proven ability to mentor and develop teams to achieve and surpass goals.

Benefits:

  • The opportunity to lead a talented team and make a significant impact on customer success.
  • A competitive salary of €80,000 - €120,000 per year, depending on experience.
  • The chance to work with a global team and collaborate with colleagues from diverse backgrounds.
  • Ongoing training and development opportunities to enhance your skills and knowledge.

About Zendesk:

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.


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