Customer Support Specialist
4 semanas atrás
Job Summary: We are seeking a highly skilled Customer Support Specialist to join our team in Braga. The ideal candidate will be a native speaker of German or French, with excellent communication and problem-solving skills.
Responsibilities:
- Provide exceptional customer support to German or French-speaking customers via phone, email, and chat
- Assist customers with product-related questions, service inquiries, and account issues
- Resolve customer complaints with a focus on customer satisfaction
- Accurately document customer interactions and maintain customer records
- Collaborate with internal teams to resolve complex issues and escalate when necessary
- Maintain up-to-date knowledge of company products, services, and procedures
- Deliver customer service in line with the company's standards and policies
Requirements:
- Native speaker of German or French (required)
- Good level of English (written and spoken) for internal communication
- Previous experience in customer support or a similar role is an advantage
- Excellent communication and problem-solving skills
- Ability to work in a team-oriented environment
- Strong attention to detail and organizational skills
- Flexibility to work shifts and meet customer needs
What We Offer:
- Competitive salary package
- Full training and ongoing support
- Career development opportunities
- Dynamic and multicultural work environment
- Opportunity to work with a leading international company
About Us: Cross Border Talents is a leading international company that values diversity and inclusivity. We offer a dynamic and multicultural work environment that fosters growth and development.
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