Customer Support Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Truphone Tempo inteiro

Company Overview

We are a leading global specialty telecommunications provider, serving financial institutions, enterprises, mobile network operators, and consumers across 42 countries. Our mission is to connect the world seamlessly.

About Us

We were founded by two visionary technology entrepreneurs, Hakan Koç and Pyrros Koussios, with a clear vision to revolutionize connectivity globally. With over $100 million in revenue and being both profitable and cash generative, we have the ability to fund our massive growth without relying on external funding.

Growth Opportunities

We offer advance your career in one of the fastest-growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs. As a global player, you will gain opportunities to work in different offices around the world as you grow within the company.

Job Description

As a Customer Service Agent, you will be part of our dynamic, highly-dedicated, and multi-lingual team. We provide telephone and online services support in German, Spanish, Polish, Dutch, French, and English to our business customers, from Monday to Friday. Currently, we're looking for a talented individual to join our German support team.

Your Role

  • Acting as first line support to our corporate customers – aiming to solve their technical queries by phone and email.
  • Tracking, collating, and responding to customer issues within agreed timescales.
  • Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases.
  • Working closely with Service Account Managers to help develop, grow, and retain customer accounts.

Requirements

  • Thorough working knowledge of Microsoft Office, ticketing systems, and customer service procedures.
  • Knowledge of supporting GSMA professional telephone manner and call management skills.
  • Outstanding written and verbal skills in your first language – German is required.
  • Excellent written and verbal English skills – able to take technical information and translate it into easily understandable language for customers.
  • Good teamwork, organizational, and time management skills.
  • Excellent analytical and problem-solving skills.
  • Good attention to detail and the ability to understand and follow technical processes accurately.

Estimated Salary: €25,000 - €35,000 per annum

Benefits

  • Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
  • Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
  • International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
  • Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.

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