Customer Service Representative
4 semanas atrás
Unlock Your Potential as a Customer Service Representative
At Minacs, we're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our company culture is built on awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
What You'll Do
As a Customer Service Representative, you will:
- Serve as a knowledgeable consultant for customers in the sports industry.
- Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
- Offer feedback and recommendations to optimize internal processes.
What We're Looking For
We're seeking a team player with a positive attitude, who has a high level of European Portuguese and fluent in English (B2) - Both languages written and oral. If you have an interest in sports and good typing and computer skills (MS Office applications), we'd love to hear from you. Previous experience in a customer service center is an advantage, but not required. Availability to work on rotational shifts is a must.
What's in It for You
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
- Competitive salary and performance bonus
- Central location in Lisbon, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
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