German Speaking Customer Support Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Spain Tempo inteiro

About Blu Selection Spain
Great people create great products, and we're no exception Our client is a fast-growing tech company that empowers sales and marketing teams worldwide with user-friendly tools. With over 100,000 customers in 179 countries, they're one of Estonia's leading tech companies, employing over 850 people from 50+ nationalities.

Role Overview
We're looking for a Customer Solutions Expert to join our Lisbon office and provide top-notch support to German-speaking clients. As a key member of our support team, you'll work closely with product management and engineering teams to stay up-to-date on the latest features, troubleshoot customer issues, and provide suitable solutions. Your responsibilities will include responding to customer inquiries via live chat and phone, collaborating with teams to resolve issues, and helping turn both new and existing customers into loyal users.

Requirements
To succeed in this role, you'll need:

  • Fluency in German and English
  • At least one year of experience in a customer-facing role
  • Excellent interpersonal and communication skills
  • Ability to multitask and manage several customer conversations simultaneously
  • BASIC KNOWLEDGE OF SALES PROCESSES (e.g., lead tracking, reporting)
  • Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.)

What's in it for you?
A value-driven, people-first company culture, a diverse team from over 50 countries, flexible working hours, and numerous opportunities for personal and professional growth with internal and external training. You'll have a competitive salary package with excellent benefits, including annual bonus, health insurance, and meal allowance. Our client is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background.

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