Azure Active Directory Support Engineer

Há 1 mês


Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiro
About the Role

We are seeking a highly skilled Azure Active Directory/SCCM Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our business customers.

Key Responsibilities
  • Own and manage the customer experience, providing technical expertise and excellent communication skills.
  • Identify and troubleshoot customer technical issues, using collaboration and troubleshooting best practices.
  • Create and maintain incident management requests to product group/engineering group.
  • Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/engineer experience.
  • Drive technical collaboration and engagement, leading or participating in building communities with peer delivery roles.
Requirements
  • Minimum of 6 years of experience in technical support, technical consulting, or information technology field.
  • English Language: confident in reading, writing, and speaking. Fluency in German or French is a plus.
  • Experience in Azure Active Directory Administration and SCCM.
  • Understanding of TCP/IP, including CIDR, routing, and DNS.
  • Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.
  • Cloud knowledge and Windows networking.
  • Soft skills: fast learning, collaborative, cross-group coordination, customer service, and executive communication.
About Axians

Axians is a leading provider of digital transformation solutions. We offer a dynamic and inclusive work environment, with opportunities for career advancement and professional development. Our team is passionate about delivering exceptional results and making a positive impact on our customers' businesses.

Join us in shaping the future of digital transformation and take your career to the next level.



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