Azure Active Directory Support Engineer
Há 1 mês
We are seeking a highly skilled Azure Active Directory/SCCM Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our business customers.
Key Responsibilities- Own and manage the customer experience, providing technical expertise and excellent communication skills.
- Identify and troubleshoot customer technical issues, using collaboration and troubleshooting best practices.
- Create and maintain incident management requests to product group/engineering group.
- Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/engineer experience.
- Drive technical collaboration and engagement, leading or participating in building communities with peer delivery roles.
- Minimum of 6 years of experience in technical support, technical consulting, or information technology field.
- English Language: confident in reading, writing, and speaking. Fluency in German or French is a plus.
- Experience in Azure Active Directory Administration and SCCM.
- Understanding of TCP/IP, including CIDR, routing, and DNS.
- Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.
- Cloud knowledge and Windows networking.
- Soft skills: fast learning, collaborative, cross-group coordination, customer service, and executive communication.
Axians is a leading provider of digital transformation solutions. We offer a dynamic and inclusive work environment, with opportunities for career advancement and professional development. Our team is passionate about delivering exceptional results and making a positive impact on our customers' businesses.
Join us in shaping the future of digital transformation and take your career to the next level.
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