Senior Business Support Specialist
Há 21 horas
We are seeking a highly skilled Senior Business Support Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional service to our business customers, ensuring their issues are resolved promptly and efficiently.
Responsibilities- Support business customers with solutions to unblock issues with our product suite;
- Partner with internal teams to resolve technical product issues via bug prioritization and resolution;
- Represent the voice of businesses and develop insights to improve user experience;
- E-Mail and ticket support;
- Identify pain points and use data to size, prioritize and shape business cases for product enhancement;
- Provide documentation and regression training where needed.
- Fluent level of written and verbal communication skills in French;
- Fluency in English - B2 level (mandatory);
- Experience in Customer Service/Contact Center (preferential);
- Excellent communication skills and customer-centric mindset;
- Ability to independently seek out and apply relevant information when faced with a unique or new problem;
- Flexible and quick learner, able to adapt continuously;
- Passion for our mission, supporting businesses and improving the product experience.
- Competitive salary of €35,000 per year;
- Stable work and career progression;
- Inspiring leadership;
- Working with global brands;
- Employees empowerment and value;
- Health Insurance since day one in the company;
- Reimbursement of your initial flight costs after 9 months and airport pick up;
- Annually complementary return flight to your home country (within Europe);
- Possibility to live in one of our apartments;
- Free organized sport activities and events.
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