Senior Business Support Specialist

Há 21 horas


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
About the Role

We are seeking a highly skilled Senior Business Support Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional service to our business customers, ensuring their issues are resolved promptly and efficiently.

Responsibilities
  • Support business customers with solutions to unblock issues with our product suite;
  • Partner with internal teams to resolve technical product issues via bug prioritization and resolution;
  • Represent the voice of businesses and develop insights to improve user experience;
  • E-Mail and ticket support;
  • Identify pain points and use data to size, prioritize and shape business cases for product enhancement;
  • Provide documentation and regression training where needed.
Requirements
  • Fluent level of written and verbal communication skills in French;
  • Fluency in English - B2 level (mandatory);
  • Experience in Customer Service/Contact Center (preferential);
  • Excellent communication skills and customer-centric mindset;
  • Ability to independently seek out and apply relevant information when faced with a unique or new problem;
  • Flexible and quick learner, able to adapt continuously;
  • Passion for our mission, supporting businesses and improving the product experience.
What We Offer
  • Competitive salary of €35,000 per year;
  • Stable work and career progression;
  • Inspiring leadership;
  • Working with global brands;
  • Employees empowerment and value;
  • Health Insurance since day one in the company;
  • Reimbursement of your initial flight costs after 9 months and airport pick up;
  • Annually complementary return flight to your home country (within Europe);
  • Possibility to live in one of our apartments;
  • Free organized sport activities and events.


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