Technical Support Professional in Portugal with Dutch Language Skills
2 semanas atrás
Smart-Recruitments is seeking an experienced Technical Support Professional to join our team in Portugal. As a key member of our technical support team, you will play a vital role in resolving technical issues, ensuring seamless communication with stakeholders, and delivering an exceptional user experience.
About the Role
We are looking for a highly skilled and motivated individual to provide technical support to our customers. The successful candidate will have excellent problem-solving skills, strong analytical abilities, and native-level fluency in Dutch and English.
Key Responsibilities
- Identify, analyze, and resolve technical issues in collaboration with internal teams, escalating when necessary.
- Maintain regular and clear communication with customers and stakeholders regarding issue status and solutions.
- Engage with partners to ensure a world-class support experience, promoting customer satisfaction and proactive problem resolution.
- Contribute to feedback channels to improve support processes and overall customer experience.
Requirements
- Native-level fluency in Dutch and English is required.
- Excellent interpersonal skills, with a customer-focused approach and the ability to manage inquiries with professionalism and empathy.
Technical Experience
- Experience in a technical support role, preferably in security or systems administration.
- Strong problem-solving and analytical abilities, capable of troubleshooting technical issues effectively.
Benefits
- Opportunity to advance your career within an international and multicultural environment.
- Comprehensive health insurance coverage from your first day.
- Extensive training, plus dedicated coaches to support personal and professional growth.
- A clear path for growth and development within the organization, with support from a highly collaborative team.
Estimated Salary: €45,000 - €60,000 per annum, depending on experience.
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