Senior Customer Success Strategist

Há 4 dias


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

Job Description

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We are seeking a talented Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a Customer Success Manager, you will be responsible for working nimbly across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and scaled campaigns.

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Your goal will be to ensure our customers are deriving value, are optimized for success, and are happily growing with Zendesk for the long term.

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A day in the life of a Scaled CSM:

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  • You will work across a large cohort of different types of customers, helping them optimize their CX Messaging and deliver recommendations to larger Enterprise organizations.">
  • You will work cross-functionally with Zendesk Advocacy/Support, Sales, Renewals, Professional Services, and more.">
  • You will leverage data and insights to shape your approach, inform your discovery, and bolster your recommendations.">
  • You will help forecast and mitigate risk, ensuring growth, and drive customer satisfaction.">
  • You will work with customers to provide consultation, demos, and standard processes on Zendesk product capabilities for quick wins.">
  • You will provide guidance on advanced product features and integrations.">
  • You will develop a deep understanding of Zendesk's products and have the ability to demo them to customers who are early in their adoption journey and customers who have a long tenure with Zendesk.">
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We host weekly online events that let customers get to know us while they learn alongside their peers. We produce short videos that convey intricate concepts in an easily digestible way. We build outreach campaigns - usually via email & video - that entice customers to engage with us and realize the value of our partnership.

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The Scaled team is committed to continuous improvement, testing, and iterating, and seeking innovative ways to work efficiently and to deliver the best customer experience possible.

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About You

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We are looking for someone with a strong passion for shaping something new, thriving in a dynamic and fast-growing environment, and wanting to be part of a team breaking new ground.

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Salary: €45,000 - €60,000 per year (dependent on experience)

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Benefits:

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  • Competitive salary">
  • Comprehensive benefits package">
  • Opportunities for career growth and professional development">
  • A dynamic and supportive team environment">
  • Flexible working hours">
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Requirements

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To succeed as a Customer Success Manager, you will need:

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  • A strong understanding of customer needs and preferences">
  • Excellent communication and interpersonal skills">
  • Ability to work effectively in a fast-paced environment">
  • Strong analytical and problem-solving skills">
  • Proven track record of driving customer success">
  • Fluency in French and English">
  • Right to work in Lisbon">
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Note

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Please note that we cannot provide visa sponsorship for this role. If you are a French and English speaker with the right to work in Lisbon, we would love to hear from you.



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