German Customer Consultant
2 meses atrás
Job Summary
We are seeking a highly skilled German Customer Consultant to join our team at Adecco. As a German Customer Consultant, you will be responsible for providing exceptional customer service to our clients, handling routine and non-routine incidents, problems, and requests.
Key Responsibilities
- Provide 1st line support for incidents and escalate issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs.
- Monitor performance through statistical reporting and analysis.
- Act as a team player and be viewed by colleagues as a helpful and effective member of the team.
Requirements
- Fluent in German and English.
- Problem Solving: Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales.
- Service Level: Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs.
What We Offer
- Base Salary
- Meal allowance
- Productivity bonus
- Company Benefits (health insurance)
- Hybrid scheme, 1 week in the office and 1 week at home // or Full Remote
- Work contract with our client
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