Technical Customer Support Specialist in German
4 semanas atrás
Job Summary:
We are seeking a highly skilled Technical Customer Support Specialist to join our team at Cross Border Talents. As a Technical Customer Support Specialist, you will be responsible for providing exceptional customer support to our clients in German.
Key Responsibilities:
- Assist customers with technical issues via phone, email, chat, and messaging channels.
- Adapt communication style to match the brand's voice across various channels.
- Handle customer complaints effectively and escalate when necessary.
- Respond promptly to customer requests and accurately document case information.
Requirements:
- Native proficiency in German with formal speech and excellent writing skills.
- Proficiency in English (B2 level).
- Previous experience in technical customer support or a related field preferred.
- Strong communication and empathetic skills.
- Excellent problem-solving abilities and attention to detail.
- Familiarity with communication tools and customer support software.
What We Offer:
- Competitive salary package.
- Meal allowance and transport allowance.
- Performance bonus.
- Health insurance.
Schedule:
- Monday to Friday: 08:00 - 20:00 (Rotational).
- Saturday and Sunday: 08:00 - 17:00.
- Days off: 2 days Rotational.
Joining Options:
- Application review.
- Language assessment.
- 1 or 2 German interviews with the client.
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