Customer Support Professional

Há 5 dias


Amadora, Lisboa, Portugal Siemens S.A. Tempo inteiro
About Siemens S.A.

Siemens Global Business Services (GBS) empowers our clients worldwide to accelerate their business transformation into a sustainable digital future.

We offer services driven by expertise and the latest technology – focusing on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.

Our GBS Western Europe and Africa Hub comprises over 1400 connected people from diverse backgrounds across 14 countries.

Discover more about GBS

Our Opportunity-to-Cash business line provides a wide range of transactional and digital services, including lead generation, cash collection, quotation, offer, and contract management, order management & logistics, and much more.

Be part of the change and help us drive real impact

Key Responsibilities
  • Receive and process customer requests accurately, documenting relevant details such as addresses, contact information, and special instructions.
  • Create customer accounts.
  • Support cash collection processes.
  • Assist with SaaS product releases.
  • Manage EDS reporting and billing.
  • Generate discount vouchers, update information, and adjust prices.
  • Maintain accurate records and provide updates to stakeholders.
  • Analyze reports related to invoicing, status, and overdue payments.
  • Enhance dispatching processes by generating reports.
  • Provide exceptional customer service, addressing inquiries, concerns, or complaints related to dispatch operations promptly and professionally.
Requirements

We are looking for a highly skilled professional with:

  • A high school diploma or equivalent, or relevant experience in Opportunity to Cash is an advantage.
  • Fluency in English (speaking and writing).
  • Excellent verbal and written communication skills, with the ability to effectively communicate with diverse audiences.
  • Strong organizational and multitasking abilities, handling a high volume of requests efficiently.
  • The capacity to remain calm and make quick decisions in high-pressure situations or emergency scenarios.
  • Strong problem-solving and decision-making skills, adapting to changing circumstances quickly.
What We Offer

We provide a hybrid working model promoting work-life balance, a budget for home office support, and the opportunity to engage in 16 hours of volunteer work per year.

Additionally, you'll have access to online learning platforms, discounts with partners, a shuttle bus, and financial support for your studies.

Why Choose Us?

Siemens S.A. is proud to be recognized as:

  • Top Companies to work in Portugal 2023 (by LinkedIn)
  • World's Best Employer 2023 – 1st place in the Engineering and Production category (by Forbes)
  • Most attractive company to work in 2023 – 6th place (ranking of Universum)
  • Company with the best reputation in the Technological/Industrial sector in Portugal 2023 (according to the Merco Empresas study)

Please attach your CV in English.



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