Customer Service Representative
Há 1 mês
We are seeking a skilled German speaking Customer Service Representative to join our team at JL Talent Partners.
Key Responsibilities:
- Provide exceptional customer support via phone and email, resolving a range of issues in a timely and professional manner.
- Deliver accurate and complete information by utilizing the right procedures, ensuring a seamless customer experience.
- Take ownership of customer queries, ensuring timely resolution and response, and building meaningful relationships with customers.
- Meet and exceed customer service quality goals, compliance regulations, and productivity targets.
- Collaborate with management to provide feedback and contribute to the growth and development of the team.
What We Offer:
- Flexible work-from-home possibility.
- Comprehensive health coverage and private health care.
- An attractive salary package with performance-based bonuses.
Requirements:
- German C2 language proficiency.
- English B2 language proficiency.
- Ability to resolve customer concerns and create a seamless customer experience.
- Self-sufficiency and confidence in troubleshooting basic technical issues related to connectivity, systems, and devices.
- Ability to guide customers through complex procedures from start to finish.
- EU citizenship, residence card, or manifest of interest.
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