Lisbon-Based German Quality Assurance Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro
About the Opportunity

We are seeking a highly skilled German-Speaking Quality Assurance Specialist to join our team in Lisbon, Portugal. As a key member of our quality assurance team, you will play a critical role in ensuring the high-quality content that meets our clients' standards.

About You

  • You have native or proficient German language skills and B2-level English proficiency.
  • You have at least a few months of experience in an audit or quality environment with quality control and quality analysis.
  • You possess strong organizational skills, good comprehension of root cause analysis, and Excel skills.
  • You have excellent verbal and written communication skills in English, including effective communication across all levels in a dynamic environment.

About the Job

  1. You will conduct quality audits to meet established targets, collaborate with internal stakeholders to prioritize and report key issues, and communicate details to local teams on the impact of newly developed content policies.
  2. You will deliver on-the-spot training sessions for reviewers concerning new or changing content policies and refresher courses on existing policies.
  3. You will audit decision accuracy, reviewing to ensure consistency with client standards and policies, manage investigations into escalations, and coach agents on audit findings.

What We Offer

  • A competitive salary of €55,000 per year.
  • A relocation bonus of €2,500 for external relocation and €1,250 for internal relocation.
  • A meal allowance of €7.63 per working day.
  • The opportunity to join a global organization focused on continuous development.
  • A multinational, open-minded, and supportive environment.
  • An inspiring and pleasant work atmosphere.
  • Professional development opportunities and challenging tasks.


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