Customer Service Representative New Balance EMEA

1 semana atrás


Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

Company Overview

We are CPM International, a global company with a presence in over 30 countries. We offer multilingual support to cater to the diverse needs of our markets. Our focus is on delivering exceptional customer service, sales, and technical support solutions worldwide.

About Us

Cpm International celebrates diversity and welcomes individuals from all backgrounds. Our inclusive workplace fosters collaboration and empowers employees to bring their unique perspectives to work. Join us to be part of a vibrant and innovative culture.

New Balance - Our Client

New Balance believes that everyone is born to move. They offer innovative products that combine function and fashion, performance, and style. As an international team member, you will play a crucial role in supporting the company's values and sharing them with customers worldwide. We seek extraordinary individuals to join our team, immerse themselves in the brand, and deliver outstanding service to our customers.

Our Values

  • We Care: Passionate about delivering high-quality consumer service.
  • We're Curious: Proactive approach to problem-solving and a 'can do' attitude.
  • We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

Job Description

You will work collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional manner. You will be able to put yourself in our customers' shoes, analyze their problems, and offer individual solutions. Your tasks will include offering an omnichannel service to our consumers via telephone, email, chat, and social media. You will develop a sound understanding of the products and services offered by our client and become an expert on all things New Balance. You will also embody our company values and act as a brand ambassador.

Requirements

  • A fluent level of Dutch with exceptional grammar and spelling skills.
  • A high level of English (both written and spoken).
  • A genuine passion for delivering outstanding customer service.
  • The ability to deal with sensitive calls with empathy.
  • Strong administrative skills with a keen eye for detail.
  • A professional outlook and proactive approach to problem-solving.

Benefits

Salary: €14,923.07 gross per year. This figure takes into account the location, job requirements, and industry standards.

Contract: Temporary (3-month contract with a 1-month probation period). You will have the opportunity to grow with our company and potentially secure a permanent position.

Working Hours: Part-time (30 hours/week) with flexible working days/ hours (Monday to Friday, 9:00 am to 3:00 pm). Enjoy a better work-life balance with our hybrid model, which includes 4 days per month at the office and training purposes.

Incentives: Top performance incentives will be awarded based on your achievements and contributions to the team.

Holidays: 2 accrued per month / 24 calendar days per year. Plus, enjoy paid bank holidays and an extra day in lieu.

Ongoing Training and Development: Stay up-to-date with the latest industry trends and best practices through regular training sessions and workshops.

Employee Assistance Program: Access confidential guidance and support whenever you need it.

Exclusive Perks and Rewards: As a valued member of our organization, you'll enjoy a wide range of benefits, including access to LinkedIn specialized training & courses and a Referral Program.

Join Our Team



  • Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

    About Cpm InternationalWith a global presence in over 30 countries, Cpm International offers multilingual support tailored to diverse markets. We prioritize customer service, sales, and technical support solutions worldwide.We Celebrate DiversityCpm International fosters an inclusive workplace where everyone can bring their whole self to work. We welcome...


  • Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

    About CPM InternationalAs a global company with a presence in over 30 countries, CPM International offers multilingual support tailored to diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.Our ClientNew Balance believes in the importance of movement and offers innovative products combining function...


  • Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

    We are seeking an experienced and customer-focused individual to join our team as a Dedicated Customer Service Representative. In this role, you will be responsible for delivering exceptional service to our customers through various channels, including telephone, email, chat, and social media.Key Responsibilities:Provide accurate and timely product...


  • Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

    About the Role:New Balance EMEA is seeking a highly skilled and enthusiastic Customer Service Specialist to join our team. As a Customer Service Specialist, you will be the face of our company, providing exceptional customer service to our global clients through various communication channels.About the Team:You will be part of a dynamic and diverse team that...


  • Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

    About UsCPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets.We focus on customer service, sales, and technical support solutions for clients worldwide.Our company celebrates diversity and welcomes everyone, embracing unique styles and fostering an inclusive workplace.About the...


  • Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

    About Cpm InternationalAs a global company with a presence in over 30 countries, Cpm International offers multilingual support tailored to the needs of our diverse markets. We prioritize customer service, sales, and technical support solutions for clients worldwide.Our Client, New BalanceNew Balance believes that everyone is born to move, and they offer...


  • Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

    About UsCPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to the needs of diverse markets. We focus on delivering exceptional customer service, sales, and technical support solutions worldwide.We celebrate diversity and welcome individuals from all backgrounds. Our inclusive workplace fosters...


  • Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

    We're a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. Our customer service, sales, and technical support solutions cater to clients worldwide.A diverse and inclusive workplace fosters a vibrant culture. We're looking for individuals to support our client New Balance, a brand committed to...


  • Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

    About Us: CPM International is a global company with a presence in over 30 countries. We provide multilingual support tailored to the needs of our diverse markets, focusing on customer service, sales, and technical support solutions worldwide.Diversity & Inclusion: We celebrate diversity and welcome everyone, fostering an accessible workplace that empowers...


  • Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

    Company OverviewCpm International is a global organization with a presence in over 30 countries, providing multilingual support to diverse markets. We prioritize customer service, sales, and technical support solutions for clients worldwide.


  • Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

    Our ClientNew Balance believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We're looking for people who can work...


  • Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

    About Us">At CPM International, we're proud to have a global presence in over 30 countries. Our multilingual support is tailored-made to meet the diverse needs of our markets. We focus on delivering exceptional customer service, sales, and technical support solutions for clients worldwide.We celebrate diversity and foster an inclusive workplace culture that...


  • Lisboa, Lisboa, Portugal United Parcel Service Tempo inteiro

    Job Title:Customer Service RepresentativeAbout the Job:As a Customer Service Representative at United Parcel Service, you will be the primary point of contact for our customers. Your role will involve managing customer interactions via phone, providing accurate and complete information, and professionally resolving any incidents that may...


  • Lisboa, Lisboa, Portugal Zendesk Tempo inteiro

    About ZendeskAt Zendesk, we are a leading customer support platform that empowers businesses to deliver exceptional customer experiences. Our innovative software helps companies across the globe to connect with their customers and drive growth.Job Title: Business Development Representative for EMEA SalesAbout the Role:We are seeking an experienced Business...

  • Sales Support Representative

    4 semanas atrás


    Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

    About CPM InternationalCPM International is a global presence with operations in over 30 countries, offering multilingual support tailored to diverse markets.We focus on customer service, sales, and technical support solutions for clients worldwide. Our accessible workplace fosters inclusion, empowering team members to bring their whole selves to work.


  • Lisboa, Lisboa, Portugal Motorola Solutions Tempo inteiro

    Job SummaryWe are seeking an experienced Business Development Representative to join our team in the EMEA region. The successful candidate will be responsible for prospecting new business, qualifying leads, and coordinating webinars.


  • Lisboa, Lisboa, Portugal Photocentric Tempo inteiro

    You want to be part of a multicultural team in a company that works alongside well-known brands? You want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have your experience of a lifetime.Your Responsibilities and ImpactProvide support to customersExperience the power of a game-changing...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    At Customer Labs, we are looking for an Italian-speaking Customer Service Representative to join our team. This is a fantastic opportunity to work with a leading BPO player in the industry and contribute to their pursuit of excellence in customer service.About the RoleThis role involves handling customer inquiries related to product features, technical...


  • Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Job Description: Business Development RepresentativeZendesk is seeking a highly motivated and results-driven Business Development Representative to drive sales growth in the EMEA region. As a key member of our sales team, you will be responsible for running a busy outbound pipeline of leads, providing top-class customer experience, and generating high-value...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About the RoleWe are seeking a highly motivated Technical Sales Representative to join our dynamic Inside Sales department in the EMEA region. As a key member of our team, you will play a pivotal part in generating new business opportunities and driving revenue growth by responding to incoming leads.In this role, you will be responsible for selling AnyDesk...