Portuguese Speaking German Customer Support Professional
Há 6 dias
Location: Porto, Portugal
Language Requirement: German (C1) and English (B2)
About the Role: We are seeking a dedicated and enthusiastic German-speaking Customer Support Specialist to join our team in Porto, Portugal. As a primary point of contact for our German-speaking customers, you will provide exceptional service and support to ensure customer satisfaction. Your excellent communication and interpersonal skills will enable you to build strong relationships with our clients, while your problem-solving abilities and customer-focused attitude will drive success in this role.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues and complaints efficiently, providing accurate information about our products and services
- Maintain detailed records of customer interactions and transactions
- Collaborate with other departments to resolve complex issues and ensure a seamless customer experience
- Exceed customer satisfaction and performance metrics
Qualifications:
- Proficiency in German (C1 level) and English (B2 level)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-focused attitude
- Ability to work independently and collaboratively within a team
- Prior customer support experience is advantageous, but not required
What We Offer:
- A competitive salary range of approximately €35,000 - €45,000 per annum, depending on experience, plus performance-based bonuses
- Comprehensive training and development programs to enhance your skills and career growth
- A supportive and friendly work environment with opportunities for career progression
- A relocation package including flight ticket and initial accommodation support
- Benefits package including health insurance, meal vouchers, and transportation allowance
Why Porto? Porto, known for its stunning architecture and vibrant cultural scene, offers an exceptional quality of life. With its rich history, beautiful coastlines, and welcoming community, Porto is an ideal place to live and work. Enjoy the city's renowned cuisine, lively festivals, and a perfect blend of tradition and modernity.
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