Customer Service Representative for Global Brand
Há 6 dias
**Company Overview**
Cpm International is a global company with a presence in over 30 countries. We offer multilingual support to cater to diverse markets worldwide.
We value diversity and inclusion, providing an accessible workplace where everyone feels welcome. Our teams collaborate to deliver exceptional customer service and innovative solutions.
**About New Balance**
New Balance is a renowned brand committed to producing high-quality products that combine functionality, fashion, performance, and style. As a global team member, you will play a vital role in sharing these values with customers worldwide.
**We're Looking for Exceptional People**
We seek passionate individuals who embody our core values:
- **We Care**: Dedicated to delivering outstanding customer service and exceeding targets.
- **We're Curious**: Proactive problem-solvers with a 'can-do' attitude.
- **We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
**Job Description**
As a Customer Service Representative, you will work collaboratively with consumers to answer product information requests, resolve queries, and provide individual solutions. You will develop a sound understanding of New Balance products and services, becoming an expert in all things New Balance.
You will offer an omnichannel service to consumers via telephone, email, chat, and social media, ensuring a seamless experience across all touchpoints.
**Requirements**
To succeed in this role, you will need:
- A fluent level of English with exceptional grammar and spelling skills.
- A genuine passion for delivering outstanding customer service.
- Ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
- A professional outlook and proactive approach to problem-solving.
**What We Offer**
We are committed to providing a comprehensive benefits package, including:
- Salary: €11,538 gross per year.
- Night Shift Bonus: €1.85 gross per hour, from 10:00pm to 12:00am.
- Incentives: Top performance incentives.
- Holidays: 24 calendar days per year.
- Paid bank holidays + 1 extra day in lieu.
- Training: 2 weeks of training fully based in the office.
- Hybrid: 4 days per month at the office or for training reasons.
- Employee Benefits Club - a wide range of exclusive perks and rewards.
- New Balance online discounts 30% off.
- Option to sign-up for Discounted Private Health Insurance.
Join us in creating a vibrant and inclusive culture where everyone can thrive.
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