German Customer Support Specialist for Social Media Platform
Há 1 mês
Job Title: German Customer Support Specialist for Social Media Platform
About the Role:
We are seeking a highly motivated and customer-focused German-speaking professional to join our Customer Delight Team at a leading social media company. As a German Customer Support Specialist, you will be responsible for providing quality support to our users, empowering their digital skills, and gaining privileged know-how.
Responsibilities:
- Process inquiries from new and existing users by phone, email, and live chat.
- Offer independent and proactive customer solutions.
- Advise, train, and support customers before and after the purchase of services.
- Solve technical problems and answer questions about services and products.
Requirements:
- You are fluent in German and proficient in English (B2).
- You are able to work for the project from Monday to Sunday on rotating shifts.
- You have an interest and passion for Social Media.
What We Offer:
- Paid training.
- Renewable employment contract with an initial duration of 6 months.
- Private health insurance from the signature of the employment contract.
- Relocation Package (for international candidates only).
- Accommodation in a room in a Lisbon company flat.
- Pick-up from the airport.
- Administrative support for your integration in Portugal.
- Reimbursement of flight costs.
- Free annual flight home.
- Free Portuguese courses, water sports, and much more.
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