Customer Service Ambassador

4 semanas atrás


Lisboa, Lisboa, Portugal Convergys Tempo inteiro
About the Role

We are seeking a highly skilled CUSTOMER SERVICE AMBASSADOR to join our team in Porto, Portugal. As a key member of our social media support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

• Provide timely and effective responses to customer inquiries via multiple channels, including chat, email, and social media messenger

• Offer personalized solutions to customers to support and expand their advertising customer base

• Manage all types of customer inquiries and demonstrate the value of our advertising solutions

Requirements

• Fluent, verbal and written, in French (C1)

• English level (intermediate)

• Familiarity with online advertising products/vendors

• Ability to multitask and work under pressure

• Fast learner, diligent worker

• Availability to provide background checks (certificate for highest level of education, references from previous employment, clean criminal record)

What We Offer

• Competitive salary and performance bonus

• Full-time contracts with indefinite term

• Career development programs, specialized courses, and language classes

• Bring-a-friend (referral) bonus opportunities

About Us

Concentrix is an equal-opportunity employer committed to diversity and inclusion. We value a work environment free from discrimination and harassment and offer a range of benefits to support the unique lifestyle of our employees.


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