Customer Support Specialist for German-Speaking Clients

2 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Job Description:

We are seeking a highly skilled and dedicated Customer Support Specialist to join our team at Cross Border Talents. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our valued clients.

About the Role:

This is a fantastic opportunity for a native German speaker to work with our company and provide top-tier customer support to clients across various industries. The ideal candidate will have excellent communication and problem-solving skills, as well as a customer-focused mindset with the ability to stay calm under pressure.

Key Responsibilities:
  • Provide outstanding customer support to German-speaking clients through phone, email, and chat.
  • Address customer questions and concerns regarding products and services.
  • Deliver accurate information and solutions, ensuring customer satisfaction.
  • Work closely with team members to improve processes and service quality.
  • Record and manage customer interactions in internal systems.
Requirements:
  • Native fluency in German.
  • B2 level English proficiency.
  • Excellent communication and problem-solving skills.
  • A customer-focused mindset with the ability to stay calm under pressure.
  • Flexibility to work on rotating shifts.
  • Prior experience in customer support is welcome but not required—comprehensive training will be provided.
Salary & Benefits:
  • Competitive salary with the opportunity to increase earnings through performance-based bonuses.
  • Bonuses available for meeting key performance indicators.
Relocation Support:

For candidates relocating from outside Continental Portugal:

  • Full support with paperwork (NIF and NISS) to settle in Portugal.
  • Assistance in finding accommodation to suit your needs.
  • A relocation bonus of 2500€ gross, paid with your first payroll cycle.

For candidates relocating from within Portugal (100 km or more from Lisbon):

  • A relocation bonus of 1000€ gross to help with your move.
Why Choose Us:
  • Be part of a dynamic, supportive team.
  • Full training provided, regardless of your previous experience.
  • Opportunities for career growth and development.
  • Play an important role in delivering top-tier customer service to our valued clients.

With a competitive salary and comprehensive benefits package, this is an excellent opportunity for individuals looking to take their career to the next level in customer support.



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