Retail Development and Training Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Pandora Group Tempo inteiro

We are seeking a skilled Retail HR Development Specialist to enhance the capabilities of our Store Managers in Portugal. This role involves supporting the recruitment process, training, and development initiatives to equip them with exceptional leadership skills and customer service expertise.

Key Responsibilities:

  • Field Support: Provide hands-on support to Store Managers, observing challenges and implementing training solutions to improve people management.
  • Stakeholder Collaboration: Work closely with HR and Retail teams to align on training needs, objectives, and initiatives.
  • Training and Development: Identify training gaps and implement comprehensive programs focused on recruitment, team management, communication, and collaborator development.
  • Coaching: Offer individualized coaching to Store Managers, guiding them on best practices in recruitment, onboarding, employee performance evaluation, and conflict resolution.
  • Performance Assessment: Regularly evaluate Store Managers' performance, providing constructive feedback for professional growth.
  • Recruitment Support: Assist in recruiting top candidates for Store Manager positions.
  • Progress Reporting: Track and report on development progress, providing insights for strategic decision-making.

About You:

  • Proven experience in training, coaching, or developing retail management teams.
  • Fluent in Portuguese; English and/or Spanish highly valued.
  • Strong understanding of retail operations and best practices.
  • Excellent communication and interpersonal skills.
  • Ability to motivate and inspire team members.
  • Proficient in conflict resolution and problem-solving.
  • Experience with recruitment and talent acquisition.
  • Strong organizational skills and attention to detail.
  • Passion for customer service and team dynamics.
  • Able to travel 80% of the time.

What We Offer:

  • Competitive salary range: $65,000 - $85,000 per annum, depending on experience.
  • Initial project duration of 6 months, with potential extension.
  • A supportive and dynamic work environment.
  • The opportunity to make a significant impact on our stores' success.


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