Customer Support Expert
4 semanas atrás
Our Client Overview
We are a global company that empowers sales and marketing teams with user-friendly tools. Founded in 2010, we have grown to become one of Estonia's leading tech companies, with over 850 employees from 50+ nationalities and offices across Europe and the US.
About the Role
We are seeking a highly skilled Customer Solutions Specialist to join our Lisbon office and provide top-notch support to German-speaking clients. This role involves working closely with the support team to efficiently answer customer inquiries and resolve issues.
Your Responsibilities:
- Responding to customer inquiries via live chat and phone in a friendly and efficient manner
- Collaborating with product management and engineering teams to stay up-to-date on the latest features
- Troubleshooting customer issues and providing suitable solutions
- Helping turn both new and existing customers into loyal users
Required Skills and Qualifications:
- Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus)
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- BASIC KNOWLEDGE OF SALES PROCESSES (E.g., LEAD TRACKING, REPORTING)
- Familiarity with email systems and CRM tools (SALESFORCE, ZOHO, etc.) is an advantage
Benefits:
- A value-driven, people-first company culture
- A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more
- A hardworking team that knows how to have fun while getting things done
- Freedom to share ideas and execute them with the full support of the team
- Flexible working hours for a balanced professional and personal life
- Numerous opportunities for personal and professional growth with internal and external training
- A competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.)
What We Offer:
We are an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background.
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