Customer Support Expert

4 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Spain Tempo inteiro

Our Client Overview

We are a global company that empowers sales and marketing teams with user-friendly tools. Founded in 2010, we have grown to become one of Estonia's leading tech companies, with over 850 employees from 50+ nationalities and offices across Europe and the US.

About the Role

We are seeking a highly skilled Customer Solutions Specialist to join our Lisbon office and provide top-notch support to German-speaking clients. This role involves working closely with the support team to efficiently answer customer inquiries and resolve issues.

Your Responsibilities:

  • Responding to customer inquiries via live chat and phone in a friendly and efficient manner
  • Collaborating with product management and engineering teams to stay up-to-date on the latest features
  • Troubleshooting customer issues and providing suitable solutions
  • Helping turn both new and existing customers into loyal users

Required Skills and Qualifications:

  • Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus)
  • At least one year of experience in a customer-facing role
  • Excellent interpersonal and communication skills
  • Ability to multitask and manage several customer conversations simultaneously
  • BASIC KNOWLEDGE OF SALES PROCESSES (E.g., LEAD TRACKING, REPORTING)
  • Familiarity with email systems and CRM tools (SALESFORCE, ZOHO, etc.) is an advantage

Benefits:

  • A value-driven, people-first company culture
  • A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more
  • A hardworking team that knows how to have fun while getting things done
  • Freedom to share ideas and execute them with the full support of the team
  • Flexible working hours for a balanced professional and personal life
  • Numerous opportunities for personal and professional growth with internal and external training
  • A competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.)

What We Offer:

We are an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background.



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