Clienteling Manager

3 semanas atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro
Job Title: Clienteling Manager

Location:

Estimated Salary Range: $70,000-$100,000 per annum

About the Role

This is an exciting opportunity to join our team as a Clienteling Manager, where you will play a vital role in driving clienteling strategy and creating a seamless client experience. As a key member of our store team, you will be responsible for elevating relationships with our top clients, leveraging different tools, and focusing on delivering exceptional client experiences.

You will work closely with the Store Manager to drive business development, inspire the team, and establish a clienteling culture within the store. Your goal will be to achieve clienteling targets, including appointments, share of OTO turnover, wardrobing (silhouette) outreaches, and repurchase rate on local new clients.

In this role, you will also support the team in building and nurturing long-term client relationships, monitor and analyze client purchase behaviors, and work cross-functionally with Retail Performance and Training teams to manage data cleaning activations and merge client profiles.

Responsibilities
  • Elevate relationships with top clients through personalized service and tailored experiences
  • Drive business development by achieving clienteling targets and implementing transversal strategies
  • Support the team in building and nurturing long-term client relationships
  • Monitor and analyze client purchase behaviors to inform sales strategies
  • Work cross-functionally with Retail Performance and Training teams to ensure seamless operations
About Us

Phiture is a luxury retail company that values excellence, innovation, and customer satisfaction. Our legacy dates back to 1854, and we have been at the forefront of pioneering innovations in luggage making and design. We are committed to providing exceptional client experiences and creating lasting memories for our customers.


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