IT Delivery Expert for Service Transformation
Há 6 dias
We are seeking an experienced IT Delivery Specialist to join our team at Linde Portugal. This is a full-time position based on an unlimited contract with standard weekly working hours from 09:00 hrs till 18:00 hrs.
Job DescriptionThe ideal candidate will take ownership of implementing and adhering to our Delivery Services vision, which includes ITSM processes, tools, KPIs, and other guiding principles and standards.
This role requires collaboration with other teams to support the implementation of service improvements, maintaining regular and effective communication with all stakeholders, including service providers and recipients.
The successful candidate will be responsible for major service and process improvement projects, including outsourcing, insourcing, and service provider strategy initiatives.
Key Responsibilities- Develop change management strategies, facilitate communication, and lead a strategic plan for IT Service Delivery.
- Assess service needs and collaborate with other teams to support the implementation of service improvements.
- Maintain regular and effective communication with all stakeholders, including service providers and recipients.
- Monitor and review Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underlying Contracts (UCs).
To succeed in this role, you should have:
- A Bachelor's degree in Computer Science, Information Technology, or a related field and at least +5 years of experience in IT Delivery.
- Genuine passion for IT and ambition to drive positive change.
- Track record of executing improvements, as reflected by your past accomplishments.
- Service-oriented mentality and eagerness to understand the needs of service consumers.
- Self-motivated and well-organized professional that can work autonomously.
- Relevant experience in IT Services encompassing SLAs, Escalation Management, etc.
- Strong communication skills and ability to cooperate effectively with others in a virtual team setting.
- Fluency in English and familiarity with an international work environment.
- Familiarity with IT service management and incident handling tools, as well as asset repositories.
- ITIL V3 or ITIL V4 certification (mandatory for the role). Project management certification is an added bonus.
We offer a competitive salary of around €70,000 - €90,000 per year, depending on experience, plus benefits such as health insurance, retirement plan, and opportunities for career growth and development.
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