Operations Manager for Banking Data Systems

1 semana atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

About the Role

The Operations Manager for Banking Data Systems is responsible for ensuring the accuracy and reliability of data within our systems. This involves analyzing and integrating missing data, performing controls according to established procedures, and guaranteeing that service level agreements (SLAs) are met.

Main Activities

  • Process activities in accordance with operational procedures, ensuring SLA compliance and task completion as allocated.
  • Perform controls based on established procedures and risk mapping, including checklists and dual-check processes.
  • Analyze and integrate missing data from various sources, verifying its reliability through cross-referencing.
  • Manage queries, prioritizing tasks and forwarding requests to relevant departments.
  • Escalate unresolved queries and potential incidents, ensuring timely resolution.
  • Extract reports, gather information, and provide insights to support decision-making and oversight duties.
  • Maintain client satisfaction by following up on instructions, resolving queries promptly, and adhering to norms and standards.
  • Train new team members, facilitating a smooth onboarding process.
  • Contribute to continuous improvement initiatives by identifying areas for enhancement and collaborating on implementation.

Requirements and Qualifications

  • Bachelor's degree in Economics, Finance, or Accounting.
  • Relevant experience in banking and financial operations.
  • Fluent English language proficiency (C1-C2 level).
  • Collaboration and teamwork skills.

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