Customer Support Representative

2 semanas atrás


Braga, Braga, Portugal Personalbüro U. Herrmann Tempo inteiro

About Personalbüro U. Herrmann


We are a leading global home furnishings retailer looking for a talented Customer Support Representative to join our team.



Job Description:

The successful candidate will be responsible for delivering excellent customer service, providing information about products, and resolving customer inquiries in a timely manner.



Key Responsibilities:

  • Assist customers through inbound calls with enthusiasm and professionalism.
  • Provide product information and attempt to close sales over the phone.
  • Solve delivery issues by tracking deliveries, resolving problems, and checking stock availability.
  • Troubleshoot technical issues and provide support for account management and software functionality.
  • Respond promptly and accurately to customer inquiries.


Requirements:

To succeed in this role, you should have German C2 and English B2 proficiency, as well as excellent communication and problem-solving skills.



Benefits:

Our remuneration package is competitive, based on experience, skills, and performance. Additionally, you will enjoy life insurance, meal allowance, transport allowance, and private health insurance.



Estimated Salary:

Based on industry standards, we estimate the salary for this position to be around €35,000 - €50,000 per year.



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