Customer Support Representative
2 semanas atrás
About Personalbüro U. Herrmann
We are a leading global home furnishings retailer looking for a talented Customer Support Representative to join our team.
Job Description:
The successful candidate will be responsible for delivering excellent customer service, providing information about products, and resolving customer inquiries in a timely manner.
Key Responsibilities:
- Assist customers through inbound calls with enthusiasm and professionalism.
- Provide product information and attempt to close sales over the phone.
- Solve delivery issues by tracking deliveries, resolving problems, and checking stock availability.
- Troubleshoot technical issues and provide support for account management and software functionality.
- Respond promptly and accurately to customer inquiries.
Requirements:
To succeed in this role, you should have German C2 and English B2 proficiency, as well as excellent communication and problem-solving skills.
Benefits:
Our remuneration package is competitive, based on experience, skills, and performance. Additionally, you will enjoy life insurance, meal allowance, transport allowance, and private health insurance.
Estimated Salary:
Based on industry standards, we estimate the salary for this position to be around €35,000 - €50,000 per year.
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