User Experience Specialist
1 semana atrás
We are seeking a skilled Community Recruitment Specialist to join our team at Mediaprobe, a pioneering media measurement company.
About the Role:
- You will be responsible for onboarding new members and reactivating previous users, ensuring they feel supported and motivated to stay engaged with our community.
- You will guide new members through the onboarding process via phone calls, providing clear guidance and answering any questions they may have.
- You will develop and execute personalized calling strategies for different member segments, tailoring your approach to maximize engagement and panelist satisfaction.
- You will track and report on key metrics such as panelist satisfaction, engagement rates, and churn reduction.
Requirements:
- Fluent in English and Portuguese (written and spoken).
- Based in Porto or ability to come to our offices in Maia.
- Excellent Communication Skills – confident and engaging on the phone, with an ability to build rapport quickly.
- Problem-Solving Skills – able to understand customer concerns and provide effective solutions.
- Self-Motivated – proactive in reaching out to customers and following up on leads.
- Customer-Centric Mindset – a genuine passion for helping users succeed.
What We Offer:
- A competitive salary of €9.60 per working day, plus a monthly allowance for flexible expenses.
- Health insurance to keep you safe.
- Gym/Padel lessons to keep you active.
- Psychotherapy sessions for a healthy mind.
- A hybrid work model to ensure camaraderie and freedom.
- A team that thrives on a perfect blend of flexibility and energizing atmosphere.
- And, of course, plenty of parties and coffee breaks to make sure the fun never fades.
Interview Process:
- Initial Screening – In this first interview, we will review your experience and background, assess your fit for the role, and provide an overview of the project you'll be working on.
- Phone Assessment – You will have a short conversation in English to assess your ability to handle customer interactions effectively.
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