Pet Nutrition Expert and Customer Ambassador
Há 5 dias
Nestlé Sa seeks a Pet Nutrition Expert and Customer Ambassador to join our team in Lisbon. As a full-time employee, you will work on rotating 8-hour shifts from Monday to Saturday, remotely. Your salary will be around €35,000 per year, depending on your experience and qualifications.
Job DescriptionWe are looking for an expert in pet nutrition and customer service to assist Nestlé consumers with questions and concerns about our products and services. In this role, you will:
- Respond to customer inquiries via phone and written channels in a timely and accurate manner.
- Provide information and clarify details about the nutrition of Nestlé goods for animals.
- Offer counseling and suggestions for positive changes in nutrition, dietary restrictions, pet behaviors, and health issues.
- Follow up with customers to ensure their issues are resolved.
- Treat sensitive consumer contacts following specific guidelines.
- Inform customers about new products, functionalities, and campaigns.
- Gather consumer feedback and complete a FAQ database and knowledge-based documents.
You will be working closely with stakeholders from the market, providing them with information about health and nutrition topics to support business decision-making. Additionally, you will ensure that Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner.
Required Skills and QualificationsTo succeed in this role, you will need:
- Advanced written and spoken knowledge of English.
- Advanced written and spoken knowledge of French.
- Bachelor's degree in Veterinary Medicine, Biology, Food Science, or similar.
- 1+ years of experience as a Veterinary Technician, Veterinary Assistant, or in Customer Relations.
- Knowledge of pets' nutrition and behavior.
- Excellent communication and problem-solving skills.
- Ability to multi-task and work autonomously while working remotely.
Nestlé Sa offers a competitive salary, flexible working environment, and opportunities for career growth and development. Some of the benefits include:
- Development of expertise in Nestlé's Shared Services Business.
- Immersion in a culturally diverse team.
- Local and international exposure.
- Flexible working hours and remote work options.
- Meal card and flex benefits.
- Company laptop and other equipment according to professional needs.
- Medical support available at the office.
- E-learning courses and training programs to help you reach your goals.
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