Senior Cloud Support Specialist
2 semanas atrás
We're seeking an exceptional Senior Cloud Support Specialist to join our team at Top Sigma, Lda. This is a unique opportunity to drive transformative technical expertise and contribute to the success of our clients.
About the RoleAs a key member of our technical support team, you will be responsible for diagnosing and resolving high-level (L3) technical incidents in the Manufacturing, PLD, and HSE domains. You'll work closely with cross-functional teams to maintain and update critical software solutions, drive continuous service enhancement, and collaborate on roadmap planning for technical obsolescence management.
Key Responsibilities- Diagnose and resolve complex technical issues by analyzing application and middleware logs.
- Maintain and update documentation for critical software solutions in the Manufacturing/PLD/HSE domain.
- Proactively identify areas for improvement and drive continuous service enhancement.
- Support change requests, contributing to root cause analyses and problem resolution.
- Collaborate on roadmap planning for technical obsolescence management.
To succeed in this role, you'll need:
- Strong background in systems analysis, application support, and continuous improvement initiatives.
- Advanced skills in network configuration and support.
- Basic understanding of security protocols and best practices.
- Fluent in English (written and spoken).
We provide:
- A competitive salary range: €60,000 - €80,000 per annum, depending on experience.
- A hybrid work model with flexible working hours.
- Training budget to enhance your skills and knowledge.
- Health insurance and 25 days of holiday.
- Office setup budget and food allowance.
We specialize in transforming our clients' operations through AI, cloud, and DevOps services. Our team of experts leverages cutting-edge technologies to help businesses innovate and overcome industry challenges. We provide training, workshops, and consulting services to support clients in implementing cloud solutions and enhancing their DevOps transformation strategies.
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