Senior Cloud Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Top Sigma, Lda Tempo inteiro
Transformative Technical Expertise

We're seeking an exceptional Senior Cloud Support Specialist to join our team at Top Sigma, Lda. This is a unique opportunity to drive transformative technical expertise and contribute to the success of our clients.

About the Role

As a key member of our technical support team, you will be responsible for diagnosing and resolving high-level (L3) technical incidents in the Manufacturing, PLD, and HSE domains. You'll work closely with cross-functional teams to maintain and update critical software solutions, drive continuous service enhancement, and collaborate on roadmap planning for technical obsolescence management.

Key Responsibilities
  • Diagnose and resolve complex technical issues by analyzing application and middleware logs.
  • Maintain and update documentation for critical software solutions in the Manufacturing/PLD/HSE domain.
  • Proactively identify areas for improvement and drive continuous service enhancement.
  • Support change requests, contributing to root cause analyses and problem resolution.
  • Collaborate on roadmap planning for technical obsolescence management.
Requirements

To succeed in this role, you'll need:

  • Strong background in systems analysis, application support, and continuous improvement initiatives.
  • Advanced skills in network configuration and support.
  • Basic understanding of security protocols and best practices.
  • Fluent in English (written and spoken).
What We Offer

We provide:

  • A competitive salary range: €60,000 - €80,000 per annum, depending on experience.
  • A hybrid work model with flexible working hours.
  • Training budget to enhance your skills and knowledge.
  • Health insurance and 25 days of holiday.
  • Office setup budget and food allowance.
About Top Sigma, Lda

We specialize in transforming our clients' operations through AI, cloud, and DevOps services. Our team of experts leverages cutting-edge technologies to help businesses innovate and overcome industry challenges. We provide training, workshops, and consulting services to support clients in implementing cloud solutions and enhancing their DevOps transformation strategies.



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