Sales Trainer

Há 1 mês


Porto, Porto, Portugal Pandora Tempo inteiro

About the Role

The Sales Trainer will be responsible for providing on-the-field coaching and support to store staff, as well as collaborating closely with Regional Sales Managers (RSMs) and District Sales Managers (DSMs) to improve key performance indicators (KPIs) and enhance overall team performance.

Key Responsibilities

  • Provide coaching and mentoring to store staff.
  • Conduct "flash coaching" sessions to address immediate performance issues and provide real-time feedback.
  • Collaborate with RSMs to identify areas for improvement and develop action plans to address them.
  • Provide guidance and support to RSMs in implementing strategies to enhance store performance.
  • Partner with DSMs to assess team performance and identify opportunities for improvement.
  • Work in tandem with DSMs to implement initiatives aimed at driving KPI improvement and enhancing overall team effectiveness.

Training Project Management

  • End-to-end project management (identifying needs; working as a group; implementation of training material).
  • Use of training tools with our sales teams at collection launches (storytelling, sales arguments).
  • Creation of toolkits for our sales teams depending on their needs.
  • Creation of training workshops depending on the needs of our teams.
  • Adaptation of Global Training content for the French market.

Training (in person and virtually)

  • Create and develop training content in line with business needs and training cadence.
  • Lead training sessions (from 30 minutes to 2 days long).
  • Training different sales teams (Owned and Operated Stores, Franchises, Multibrands).
  • Lead training for specific collection or project launches with other services within Pandora.

E-Learning

  • Adapt Global learning content and update training modules on our training platform.
  • Create new training content for our e-Learning platform (hybrid training, videos, podcasts, etc.).

Administration

  • Prepare trainings and logistics.
  • Follow up on and analyse training feedback from our colleagues.
  • Follow up on the completion rate of online trainings.
  • Accompany our various teams in their training plans.
  • Accompany new joiners in their training for onboarding with Pandora.

Requirements

  • Strong experience in on-the-ground training, leading in-person training sessions and managing training projects.
  • Fluent in Portuguese and English. Spanish or French are a plus.
  • Knowledge of Canva is a plus.
  • Expert on MS Office (PowerPoint, Excel, Word).


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