Customer Service Representative for Luxury Hotel Chain in Lisbon

Há 1 mês


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Job Summary

Blu Selection is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Lisbon. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a seamless experience for our guests.

Key Responsibilities

  • Provide customer service via phone, email, and live chat
  • Solve issues encountered during the booking process or loyalty programs
  • Take an active role in finding the right booking
  • Follow up on issues during the vacation
  • Provide good solutions, including refunds to customers
  • Manage good and qualified lead generation

Requirements
  • Fluent level of German (a good level of English is a plus)
  • Looking for a job opportunity abroad
  • Adicted to traveling
  • Motivated and committed to work
  • Excellent communication and listening skills
  • Team player and willing to work with many other nationalities

What's in it for you?
  • Type of contract: long-term fixed-term contract, renewable every year
  • Working hours: full-time (40h/week) on rotating shifts (depending on the project)
  • Hybrid work options
  • Salary conditions: 1050€ gross/month including free accommodation (shared flat, all bills included) or 1400€ gross/month excluding accommodation
  • For international candidates: reimbursement of initial flight expenses after 9 months, airport pick up, yearly two-way flight ticket back to home country (within the EU), help in paperwork, opening bank account, etc.
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
  • Real career opportunities in different career paths
  • Compensation during the training period if successful (from 1 to 4 weeks): 50% of hourly wages (lower taxes)

About Lisbon
  • Colorful city view and rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes, and happy-go-lucky urban life
  • Warm climate all year and sunny beach life next to the Atlantic
  • Large English-speaking local community and international environment

About Blu Selection
  • Located in Lisbon, Blu Selection takes care of you with career development, language skills, accommodation, and social integration
  • Prospective new employer is a multinational organization acknowledged as one of the best sales and customer service solutions provider companies in the world
  • International team including talents from more than 80 nationalities all over the world


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