Customer Service Representative for Luxury Hotel Chain in Lisbon
Há 1 mês
Job Summary
Blu Selection is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Lisbon. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a seamless experience for our guests.
Key Responsibilities
- Provide customer service via phone, email, and live chat
- Solve issues encountered during the booking process or loyalty programs
- Take an active role in finding the right booking
- Follow up on issues during the vacation
- Provide good solutions, including refunds to customers
- Manage good and qualified lead generation
Requirements
- Fluent level of German (a good level of English is a plus)
- Looking for a job opportunity abroad
- Adicted to traveling
- Motivated and committed to work
- Excellent communication and listening skills
- Team player and willing to work with many other nationalities
What's in it for you?
- Type of contract: long-term fixed-term contract, renewable every year
- Working hours: full-time (40h/week) on rotating shifts (depending on the project)
- Hybrid work options
- Salary conditions: 1050€ gross/month including free accommodation (shared flat, all bills included) or 1400€ gross/month excluding accommodation
- For international candidates: reimbursement of initial flight expenses after 9 months, airport pick up, yearly two-way flight ticket back to home country (within the EU), help in paperwork, opening bank account, etc.
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
- Real career opportunities in different career paths
- Compensation during the training period if successful (from 1 to 4 weeks): 50% of hourly wages (lower taxes)
About Lisbon
- Colorful city view and rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes, and happy-go-lucky urban life
- Warm climate all year and sunny beach life next to the Atlantic
- Large English-speaking local community and international environment
About Blu Selection
- Located in Lisbon, Blu Selection takes care of you with career development, language skills, accommodation, and social integration
- Prospective new employer is a multinational organization acknowledged as one of the best sales and customer service solutions provider companies in the world
- International team including talents from more than 80 nationalities all over the world
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