Technical Support Specialist for German-speaking Customers in Lisbon
Há 5 dias
**Job Overview**
We are seeking a highly skilled Technical Support Specialist to join our Cross Border Talents team in Lisbon. As a key member of our customer support team, you will be responsible for providing top-notch technical assistance to our German-speaking customers.
**About the Role**
This is a fantastic opportunity to work with a diverse range of customers and help them resolve their technical issues in a timely and professional manner. You will be working in a fast-paced environment, using your excellent communication skills to provide clear and concise solutions to customers through various channels.
**Key Responsibilities**
- Offer technical assistance to customers via voice, email, and chat channels
- Troubleshoot and resolve customer inquiries and issues related to our products and services
- Provide detailed information to customers, guiding them through solutions and documenting interactions
- Collaborate with team members to escalate and resolve complex technical issues
**Requirements**
- Native proficiency in German
- B2-level proficiency in English
- Strong communication skills, both written and verbal
- Previous experience in customer support or a technical support role (preferred)
- Ability to work independently and as part of a team
- Strong problem-solving skills and attention to detail
**Benefits**
- Competitive salary based on experience (£25,000 - £35,000 per year)
- Opportunities for career advancement and professional development
- A collaborative and inclusive work environment
- Additional perks and incentives
**Work Schedule**
Monday to Friday: 8:00 AM - 8:00 PM (Rotational shifts; 8 hours per day)
Saturday to Sunday: 8:00 AM - 5:00 PM (5 days per week)
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