Customer Support Specialist for Microsoft Cloud

Há 2 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Are you a detail-oriented and customer-centric individual looking for a new challenge? As a Customer Support Specialist for Microsoft Cloud, you will be responsible for delivering exceptional support to customers using the Partner Center Platform. This role is perfect for those who are passionate about technology and have excellent communication skills.

About the Role:

We are seeking a highly skilled and motivated individual to join our team as a Customer Support Specialist for Microsoft Cloud. In this role, you will be working closely with customers to resolve technical issues, provide feedback to Technical Advisors and Product teams, and achieve key performance indicators (KPIs) such as time to resolution and escalation. You will also have the opportunity to maintain your technical skills through ongoing training and development programs.

About Us:

Teleperformance Portugal is one of the leading providers of customer experience management solutions in Europe, serving over 25 of the world's largest brands. We offer a dynamic and multicultural work environment with opportunities for career growth and professional development. Our company culture values diversity, inclusivity, and employee empowerment, making us an attractive workplace for talented individuals like you.

Your Key Responsibilities:

  • Support deliveries and work with customers to resolve technical customer issues on the Partner Center Platform
  • Determine technical support pain areas while working with customers
  • Provide feedback and details to Technical Advisors and PG teams
  • Achieve key performance indicators (KPIs) such as time to resolution and escalation

Requirements:

  • Fluency in English (minimum B2)
  • Customer service experience in a technical support environment (a plus)
  • Troubleshooting mindset (a plus)

What We Offer:

  • Competitive salary: €45,000 - €60,000 per annum
  • Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments)
  • One flight per year to your home country (within Europe)
  • Health insurance from day one in the company
  • Ongoing certification and training opportunities
  • Meritocratic environment
  • Employees empowerment and value
  • Refer a Friend Program with attractive incentives
  • Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops, and much more

Why Choose Teleperformance Portugal?

We offer a unique opportunity to grow your career in a dynamic and multicultural environment. Our company values diversity, inclusivity, and employee empowerment, making us an attractive workplace for talented individuals like you.



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