Coffee Skills Development Specialist
1 semana atrás
Nestle Business Services Overview
Nestle Business Services (NBS) plays a vital role within the Nestle Group, providing diverse services to facilitate engagement with millions of consumers worldwide.
We are seeking individuals who are eager to learn, team players, digitally-savvy, and thrive in a fast-paced environment.
Job Description
We are currently seeking a Coffee Skills Development Specialist at Nestle Business Services. Reporting to the CRC Nespresso Operations Lead, you will be responsible for improving the skills, knowledge, and competencies of NBS employees facing the customer - CRC Coffee Specialists - helping to design and conduct training programs that drive employee engagement and performance.
A Day in the Life of...
Conduct focused assessments of educational/training needs within the specified customer-facing population; support in designing, developing, delivering, and evaluating responsive educational curricula and training programs to ensure compliance with quality service standards across all channels and points of contact.
Key Responsibilities
Act as an ambassador and have specialized knowledge of Nespresso's products, services, and sustainability commitments, continuously learning and taking advantage of new knowledge and skills in your work.
Verify quality of service to ensure customer retention and sales opportunities are identified in outbound and inbound contacts.
Deal with challenging conversations and objections skillfully, offering valuable new options and solutions using learned methods such as objection cycles, active listening, and open questions.
Requirements
University degree or equivalent in commercial or business studies is required.
Experience as a Customer Service Trainer or similar role is mandatory.
Certifications in training are an asset & familiarity with different teaching methods and materials.
Premium brands expertise is an asset.
Analytics skills & clear communication skills (including telephone, written label).
Coaching training.
Proficiency in Microsoft Office (Outlook, PowerPoint, Excel...).
Proficiency in Portuguese & English.
What We Offer
Development of expertise in Nestle's Shared Services Business.
Immersion in a culturally diverse team.
Local and International Exposure.
Flexible working environment.
Engagement and well-being activities.
Competitive salary: €45,000 per year, plus annual bonus based on performance.
Flex Benefits - Choose benefits that suit you best.
Membership in the Nestle Club with discounts at several partners.
Free coffee at the office.
Company equipment tailored to professional needs.
Medical Support available at the Office.
E-learning courses and training programs to help you achieve your career goals.
Career progression and opportunities for International Career.
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