IT Service Management Transformation Lead
1 semana atrás
Job Description: We are seeking a highly skilled IT Service Management Transformation Lead to lead the transformation of our IT service processes from ITILv3 to ITIL4. This role requires an individual who is proficient in process modeling and optimization, adept with BPM tools, and has a deep understanding of ITIL frameworks and compliance standards.
About the Role:
- Leverage expertise in ITSM process standardization and implementation
- Drive continuous improvement and harmonize ITSM practices across geographies
- Foster alignment within the organization through excellent communication and project management skills
Requirements:
We are looking for a candidate with a Bachelor's degree in Information Technology, Computer Science, or a related field, with fluency in using BPMN 2.0 and EPC design notations. The ideal candidate will have proven experience in IT service management, particularly in process transition and implementation, and hold a professional certification in ITIL4. Strong analytical and problem-solving skills, as well as excellent communication and project management skills, are essential.
Preferred Skills:
The successful candidate will have in-depth knowledge and experience with BPM tools, process modeling, and simulation. Experience in implementing ITIL4 within an organization and proficiency in using ServiceNow and JIRA tools are also desirable. Additionally, familiarity with IT operational models and their application in service delivery, as well as knowledge of the energy sector, particularly in data management needs and challenges, would be beneficial.
Estimated Salary: €45,000 - €60,000 per year (dependent on experience)
This is a hybrid position that offers the opportunity to work remotely while being based in Lisbon, Portugal. Fluency in Portuguese and English (C1 level) is required. If you are a motivated and experienced IT Service Management professional looking for a new challenge, please submit your CV in English for consideration.
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