Customer Service Representative with High Level of Turkish Language Skills
4 semanas atrás
About CPM International
CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. Our company celebrates diversity and welcomes everyone, embracing unique styles. Our accessible workplace fosters inclusion and empowers employees to bring their whole selves to work.
About the Role
We are seeking a Customer Support Agent to handle customer queries over the telephone, email, chat, and social media, striving for first-contact resolution. The ideal candidate will have a genuine passion for delivering outstanding customer service, a high level of English (both written and spoken), and fluency in Turkish with exceptional grammar and spelling skills.
Key Responsibilities
Working collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional way. Offering an omnichannel service to our consumers via telephone, email, chat, and social media. Developing a sound understanding of the products and services offered by our client. Embracing our company values and acting as a brand ambassador.
Requirements
Fluent level of Turkish with exceptional grammar and spelling skills. High level of English (both written and spoken). Genuine passion for delivering outstanding customer service. Ability to deal with sensitive calls with empathy. Strong administrative skills with a keen eye for detail. Professional outlook and proactive approach to problem-solving.
What We Offer
Full-time position with 39 hours/week. Hybrid work arrangement with 4 days per month at the office and the rest working from home. Competitive salary and top performance incentives. Ongoing training and development opportunities. Employee Assistance Program and Employee Benefits Club. Option to sign-up for Discounted Private Health Insurance. Access to LinkedIn specialized training & courses.
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